Last updated: [10/10/25]

We currently ship to the United Kingdom and Germany.

Shipping
• Pre- Orders will be processed within 5-7 weeks.
• Standard delivery after this will usually takes 3–7 business days.
• Delivery times are estimates and may vary due to carrier delays or other unforeseen circumstances.
• Once your order has shipped, you will receive a confirmation email with tracking information.

Returns

We do not accept returns or exchanges unless the item is damaged on arrival.
• To report a damaged item, please contact us at help@monteplc.com within 7 days of delivery.
• Include your order number, photos of the damaged item, and packaging.
• If approved, we will provide replacement or refund instructions.
• Returns for reasons such as change of mind, dislike of texture/scent, or personal preference are not accepted for hygiene reasons.

Welcome to Monte PLC (“we”, “our”, “us”).
These Terms govern your use of our website [www.monteplc.com] (“Site”) and purchases made through it. By accessing or using our Site, you agree to these Terms.

1. Use of the Site

• Anyone may purchase from our website, provided the order is made in accordance with these Terms and Conditions.
• You agree to use our Site only for lawful purposes and not in a way that infringes on others’ rights or restricts their use.

2. Prices and Payment
• All prices are listed in [GBP] and include VAT (where applicable).
• Payment is due at the time of purchase through our secure checkout.

3. Shipping and Delivery
• We currently deliver only within the UK and Germany.
• Delivery estimates are provided at checkout but are not guaranteed.

5. Returns and Refunds

Please refer to our Shipping and Returns Policy and Refund Policy above and below.

6. Product Use
• Always follow usage instructions printed on packaging.
• Conduct a patch test before use.
• We are not responsible for any adverse reactions caused by misuse or failure to follow product instructions.

7. Intellectual Property

All trademarks, product names, and website content are the property of Monte PLC and may not be reproduced or distributed without permission.

8. Limitation of Liability
• We are not liable for indirect or consequential losses.
• Nothing in these Terms limits liability for death, injury, or fraud.

9. Governing Law

These Terms are governed by English law for UK customers and German law for German customers.
Disputes shall be handled by the courts in your country of residence.

Last updated: [10/10/25]

We want every customer to receive their order in perfect condition.

We only offer refunds in the following cases:
• The order did not arrive (after confirmed dispatch and a reasonable waiting period), or
• The item arrived damaged or severely damaged.

To request a refund:
1. Email help@monteplc.com within 7 days of receiving your order.
2. Include your order number, photos of the damage, and packaging.
3. Once reviewed and approved, a refund will be issued to your original payment method within 14 days.

No refunds will be provided for:
• Change of mind or personal preference
• Opened or used cosmetic products
• Minor cosmetic damage to outer packaging (e.g., scuffs, dents)

Last updated: [10/10/25]

Monte PLC values your privacy and handles your data responsibly and in line with the UK GDPR and EU GDPR.

Information We Collect
• Contact details (name, email, address, phone)
• Payment and order details
• Website usage data (via cookies and analytics)

How We Use Your Information
• To process and deliver your orders
• To provide customer support
• To send updates about your order or our products (only with your consent)

Data Protection
• Your data is stored securely and never sold to third parties.
• We may share information with trusted service providers (e.g. payment processors, delivery couriers).

Your Rights

You have the right to access, correct, or delete your personal data.

To exercise your rights, contact us at help@monteplc.com.

For more details on cookies or tracking, please refer to our Cookies Policy (if applicable).

If you need help with your order or have any questions, our team is here to assist.

📧 help@monteplc.com
Operating hours: Monday – Friday, 9 AM – 5 PM (GMT)